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How to Use 9-1-1

Call 9-1-1 in an emergency. An emergency is defined as any situation in which there is an immediate threat to life or property and immediate action or assistance is needed.

Examples of when to call 9-1-1

  • Someone may be having a medical emergency.
  • Someone is breaking into a home.
  • There is a fire in a neighbor's garage.

What to say when calling 9-1-1

  • Immediately state the problem such as, "There is an accident on the corner of State Street and Grand Avenue."
  • After stating the problem, listen carefully and answer the questions the dispatcher asks.
  • Answering the questions DOES NOT slow the response of the emergency vehicles; this assists the emergency personnel in determining the best equipment and knowledge to best serve the involved parties.

Non emergencies

  • Some situations may warrant the services of the police department but do not require IMMEDIATE action to protect property or life.
  • In these cases, the business line of the Police Department communications center should be called at 760-931-2197.
  • It is important to use the business line in non-emergencies so that the 9-1-1 phone lines remain available for emergencies.

When to call the Dispatch Center 760-931-2197

  • A vehicle has been stolen.  
  • To report threatening or harrassing phone calls.  
  • To file a traffic collision report.

Contact Information

Emergencies call 9-1-1
24-hours, non-emergencies call

Police Department
760-931-2100 business line

Police phone directory

2560 Orion Way
Carlsbad, CA 92010
Get directions


General Information

Lobby business hours
Monday - Friday
8 a.m. - 5 p.m.